FAQ

Quick answers to the things artists run into most, with links to the full details.

Short answers to common questions. Each one links to the fuller page if you want the whole story.

I changed my link's URL and the old one stopped working

That is expected, and it is permanent. When you change a link's URL, every copy of the old URL you have already shared breaks right away: old posts, old bios, printed QR codes, all of it. Your stats survive the change, so you do not lose any of your history. But treat a URL change as final, because there is no way to un-break the old copies.

Link Analytics

Fans replied to my email but I never saw it

Set a reply-to address you actually check. Without a custom reply-to, fan replies do not land anywhere you can read them. Set one when you build your email, and replies come straight to your inbox.

Creating an Email

A fan says they texted STOP by accident

They are fine. Texting STOP only opts them out of your texts. They stay in your audience, and you keep their email and everything else. If they want back in, they can opt back into texts by giving their phone number again through any of your links.

Credits and Compliance

My presave didn't follow my profile on Spotify

To auto-follow on a presave, you need a real Spotify artist profile connected to your account. If no artist profile is linked, there is nothing for the presave to follow. Check your Connections in Settings and make sure your Spotify artist profile is linked.

Artist Profile and Connections

I don't have a Spotify or Apple profile yet

No problem. Those fields are optional when you set up your account. Once your real profiles exist, contact support and we will connect them for you.

Artist Profile and Connections

Where do I see who voted or RSVPed

In the link's analytics. On a poll, each result has a See Votes link, and on a tour link your top events have a See RSVPs link. Each one drops you into your audience, filtered to exactly those fans, so you can message them.

Link Analytics

I deleted a link by accident

For your fans, that page is gone for good, and there is no undo. The good news is your stats stay put: the link's analytics remain in your dashboard even after it is deleted. So you keep the numbers, but you cannot bring the live page back.

Link Analytics

How do I get more email or SMS credits

Reach out to support. If you need more of either, email [e-mail] and we will get you sorted.

Contact Us