Importing Fans

Bring fans you collected elsewhere into ForeverFan with a guided CSV upload.

If you already have a list of fans from another platform, you can bring them into your audience with a CSV upload. The wizard walks you through it and shows you exactly what it found before anything is saved.

Uploading fans is part of a paid plan.

Before you start: prepare your CSV

Your file must be a .csv (a spreadsheet saved in CSV format). Every fan needs at least one of an email or a phone number. Rows with neither are skipped.

The upload reads your column headers, so name them plainly. It recognizes:

Column	Header names it accepts
Email	email, e-mail, mail, email_address
Phone	phone, phone number, number, tel, telephone, phone_number
Name	name, full name, customer name
First / last name	first name, last name (joined into one name)
City	city
Region	region, state
Country	country
Latitude / longitude	lat / latitude, long / longitude / lon
Tags	tags

Only email or phone is required. Everything else is optional. For tags, list them separated by commas in a single tags column, like VIP,Preorder.

A small example:

name	email	phone	city	country	tags
Alex Rivera	[e-mail]	5551234567	Austin	US	VIP
Sam Chen	[e-mail]		Toronto	CA	Preorder

The file has to be under 15MB. If yours is bigger, email [e-mail] and we will import it for you.

The upload, step by step

Open your audience and click Upload Fans.

1. Pick your file. Choose your .csv. The intro screen links out to these specifications so you can double-check your columns first.

2. Confirm compliance. Check the box confirming your fans opted in to hear from you. This is a legal requirement, not a formality. See Compliance and consent before you upload anyone.

3. Tell us where your numbers are from. Choose Only US Numbers or International & US Numbers. This tells the upload how to read your phone numbers.

4. Format your numbers. If your numbers are US only, you can leave them as plain ten-digit numbers and we format them for you. If any are international, put the country code in front of each one.

5. Review the preview. We process your file and show you what we found: how many valid emails and valid numbers, how many invalid emails and invalid numbers we had to skip, and how many fans are new versus how many are updates to fans you already have. A table previews up to the first 100 fans so you can spot-check before committing. Check the box confirming you understand the upload cannot be undone, then click Yes, Add Them.

6. Add them to your welcome sequence (optional). If you have an active welcome sequence, we ask whether these new fans should go through it. Choose Yes, Add To Welcome Sequence or No, Just Upload.

7. Done. Your fans start importing. You can close the page; it only takes a minute or two.

New fans, updated fans, and duplicates

The upload checks each fan against your existing audience by email or phone. If it finds a match, it treats that row as an update and merges the new details into the fan you already have rather than making a copy. Where the new file has different information for a fan (a new city, for example), the new value replaces the old one. Fans with no match are added as new. Rows that repeat the same fan inside your file are counted once.

An upload cannot be reversed. Look over the preview counts before you confirm.