How does text billing work?

ForeverFan's texting billing system is simple and straightforward!

Base Number Cost

To start, you will need to purchase a custom phone number. This costs $6.00 per month. This number is connected to your account and is used for all the text messaging features.

SMS Text Segments

Our campaigns are sent out using the Short Message Service (SMS) protocol. As a part of this standard, text messages are sent in fixed-size segments. Based on the encoding used in your message (which depends on the presence of special characters and emojis), the number of characters in a segment varies (see this great explainer for more on segments).

You’ll see how many segment you’re using below your drafted message. As an example, the following campaign uses two segments:

Domestic Texting Charges

In addition to the cost of the phone number, you also pay for each text message sent or received. The cost per text segment sent domestically is $0.01. This means if you send or receive 100 segments worth of messages in a month, you would be charged an additional $1.00 for that month.

International Texting Charges

International texting is charges on a per use basis, much like domestic texting. However, unlike domestic texting, the cost per segments varies depending on the market rate to the country you are attempting to send a message to. Be sure to toggle on “Include International Numbers” if you wish to send your campaign internationally. See the CSV below for more specific rates.

As of July 16, 2024 -- UK phone numbers have been disabled. UK carriers have recently implemented restrictions on messaging traffic originating from international long codes to UK phone numbers; they consider the use of international long codes for Application- To-Person (A2P) SMS as an abuse of Person-To-Person (P2P) routes.

Media Attachment Charges

If you decide to attach an image to your texting campaign, 2 additional segments are added to your message for domestic fans, and 1 additional segment is added to your international total.

Please note, all charges are automatically billed to the payment method on file in your account on a monthly basis. If you have any questions or need further clarification on billing, feel free to reach out to our support team here.

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